E-CharmShine FAQ

What makes E-CharmShine Half Moon Lamps unique?

Medical-beauty grade quality with CRI 97+ for true color accuracy, IEEE 1789 flicker-free certification for eye safety, full-spectrum LED, and 15V SELV certified power supply. The elegant arc design enables shadow-free lighting with ergonomic positioning.

What certifications do you have?

CE, FCC, RoHS, LVD, UKCA, UL, PSE, CB, SAA, BS, KCC, and IEEE 1789 Flicker-Free. We also hold global design patents.

Why is 15V SELV safer?

Unlike cheaper 36V non-isolated drivers, our 15V SELV (Safety Extra Low Voltage) adapters are fully isolated and globally certified—eliminating leakage risk, especially critical for beauty and medical environments.

How long do your lamps last?

50,000+ hours LED lifespan—over 10 years of professional salon use.

Are your lamps flicker-free and eye-safe?

Yes. All E-CharmShine lamps pass IEEE 1789-2015 flicker-free test with zero visible flicker. Ideal for sensitive eyes and video recording.

How durable is the rotating head?

Our 360° rotatable heads use reinforced alloy joints, tested for 10,000+ rotation cycles without loosening.

Can you offer better pricing?

Our pricing reflects premium LEDs, certified components, and patented design. We offer volume discounts, wholesale rates, and flexible OEM terms—contact us with your quantity for a custom quote.

How do I order?

Order via our website, or contact us by email/WhatsApp for custom invoices. We accept PayPal, bank transfer, and Alibaba Trade Assurance.

Can I customize my logo? What's the MOQ?

Yes! MOQ: 1 unit. Send your logo (JPG/PNG/AI/PDF) and we'll provide a mockup within 24 hours.

Do you ship worldwide?

Yes. We ship from China, Europe, USA, and Mexico warehouses. Delivery: 5–12 business days depending on region.

What shipping options are available?

DHL, FedEx, UPS express; air/sea freight for bulk orders; Amazon FBA prep & labeling available.

What's your warranty?

1-year limited warranty on manufacturing defects + lifetime technical support.

How do I get support or return a product?

Contact us via email or WhatsApp. We'll assist with warranty claims, part replacements, or returns. Policies vary by region.